Payment
We accept the following payment methods:
- Credit card (VISA, MasterCard, American Express)
- PayPal
- Purchase on account (prepayment)
- Instant bank transfer (via Klarna)
Purchase on account with extended payment term is possible from the third order on.
Shipping
We offer delivery of goods to the following countries:
Germany, Austria, Switzerland, Belgium, Denmark, France, Luxembourg, Netherlands, Sweden, Great Britain, Scotland, Italy, Finland, Norway, Ireland, Spain, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Bulgaria, Croatia.
Delivery to other countries on request.
Delivery times
Unless otherwise agreed, the delivery of goods to Germany takes place within 1 - 3 working days after receipt of payment. The delivery of goods to other EU countries takes place within 5 - 7 working days after receipt of payment. This is subject to the availability of the goods. There is no delivery on Sundays and public holidays.
Shipping costs
Shipping costs are incurred for the delivery of goods. The corresponding costs are displayed when completing the order in the online store. Depending on the item group and country of destination, shipping may be free when reaching defined order values.
The calculation of shipping costs is always plus the statutory value added tax (except for VAT-exempt, intra-Community deliveries).
Unless otherwise agreed, orders with multiple items will always be shipped in one shipment. This also applies if the ordered items have different delivery times. In this case, the delivery time of the entire shipment is based on the item with the longest delivery time.
For deliveries to countries outside the EU, additional taxes, duties and fees may apply. These costs are borne by the customer without exception.
Collection
Self-collection of ordered goods from AK Industry GmbH, Messerschmittstraße 2, 86825 Bad Wörishofen, Germany, is possible upon request. In case of pick-up, no shipping costs will be charged to the orderer. The orderer will be informed in writing by e-mail as soon as the goods are ready for collection.
Returns
The return of ordered goods must be announced in writing in advance. Please refer to our cancellation policy.